Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Chatmeter Awarded Product of the Year

Contact Center & Omnichannel​

Verint Acquires Conversocial to Boost Digital Capabilities

Customer Analytics & Intelligence

AWS Launches Amazon Transcribe Call Analytics 

Contact Center & Omnichannel​

MoEngage Raises $32.5M for Its Customer Engagement Platform

Contact Center & Omnichannel​

Kustomer’s CX Platform Produces Over 400% ROI 

Contact Center & Omnichannel​

Alida Named Best Company for Career Growth

Contact Center & Omnichannel​

RingCentral Exceeds Q2 Estimates with $379m Revenue  

Contact Center & Omnichannel​

Nebuli Launches Free CX Behaviours Diagnostics Tool 

Contact Center & Omnichannel​

Artificial Solutions Partners with Circle K for Conversational AI 

Contact Center & Omnichannel​

Coca Cola Accelerates Digital Transformation with 8×8 

Contact Center & Omnichannel​

Five9 Extends Practical AI Solutions

Contact Center & Omnichannel​

Twilio Q2 Results Reveal 67% Revenue Boost

Contact Center & Omnichannel​

Qualtrics to Acquire Clarabridge for $1.125bn

Contact Center & Omnichannel​

Envera Picks RingCentral to Keep Neighbourhoods Safe 

Contact Center & Omnichannel​

Five9 Leader in Aragon Research Globe for AI 

Contact Center & Omnichannel​

Irish Govt Enhances Tech Strategy With 8×8 XCaaS