Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Miele GB Contact Centre to Close Sparking Redundancies  

Uncategorized

White Lies Undermines Efforts to Improve CX 

Contact Center & Omnichannel​

Raya Acquires $12.2m Gulf CX Stake

Contact Center & Omnichannel​

Cayon Picks Pareteum Experience Cloud to Launch MVNO Brands 

Contact Center & Omnichannel​

Zammo.ai Named Hot Vendor in AI for Intelligent Contact Centre 

Contact Center & Omnichannel​

C&S Wholesale Grocers Upgrades to RingCentral MVP 

Contact Center & Omnichannel​

Infobip Prioritises CX Solutions for Critical Sectors

Contact Center & Omnichannel​

WFO Suite Centrical Launched on Amazon Connect

Workforce Engagement Management

Financial Leaders Investing in CX Tech and Workforce  

Contact Center & Omnichannel​

Kaleyra Acquires Cloud-based Audio & Video Firm Bandyer 

Contact Center & Omnichannel​

LG to Increase its Cloud-based Contact Centres

Contact Center & Omnichannel​

Vervotech Renewals HotelPlanner Partnership

Contact Center & Omnichannel​

Avaya Partners With Ingram Micro to Drive Future of Work  

Contact Center & Omnichannel​

Medallia Strikedeck Recognised as Best Customer Success Management Solution

Contact Center & Omnichannel​

Glovo Chooses Orange Business Service’s Voice Solutions 

Contact Center & Omnichannel​

CPaaS Provider IntelePeer Completes STIR/SHAKEN Certification