Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Talkdesk to Fuel Cabify Driver Engagement

Contact Center & Omnichannel​

UKPN: Pushing the Boundaries of CSAT Scores 

Customer Analytics & Intelligence

Merkle Releases Customer Journey Analytics Manual

Contact Center & Omnichannel​

Roadmap to Innovative CX: Speed, Recovery and Attention 

Contact Center & Omnichannel​

Squaretalk Launches Zoho One Integration  

Contact Center & Omnichannel​

85% of Retailers Improving CX via Digital Transformation

Contact Center & Omnichannel​

Hold the Phone: Could a Wait Time Experience be a Brand’s True Calling? 

Contact Center & Omnichannel​

Web-Based Self-Service Explained

Contact Center & Omnichannel​

Five9 and Babble: How Travel Companies Can Reimagine CX for a Post-COVID Boom 

Contact Center & Omnichannel​

CCaaS Market Opportunities Thrive Post-Pandemic

CRM & Customer Data Management

Adobe Summit: Developing Better CRM

Customer Analytics & Intelligence

Zendesk: Report Highlights Major Post-pandemic CX Shift 

Contact Center & Omnichannel​

Contentsquare Picked by Dreams to Boost its CX

Customer Analytics & Intelligence

CallMiner: Ways Analytics Help the WFH Supervisor

Customer Analytics & Intelligence

Top Keywords Searched for in Call Centre

CRM & Customer Data Management

Hubspot Announces Operations Hub Launch