Latest Customer Engagement Platform News

Latest News

event driven orchestration in telecoms

Marketing & Sales Technology

Stop Service Lag: Explore Event-Driven Orchestration in Telecom and Utilities

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

Community-led customer experience ecosystem connecting people, platforms, and trust

Community & Social Engagement

Community & Social Engagement: The Future of Customer Experience 

Customer Analytics & Intelligence

Capita’s Secret to Better CX? Prioritize Process First

AI & Automation in CX

From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes

AI & Automation in CX

Stop Guessing: Use Context to Deliver Personalization That Converts

Globe resting in green foliage, symbolising global connectivity, sustainability, and modern customer experience ecosystems

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

Customer Engagement Platforms

Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia

Customer Engagement Platforms

Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty

A 3D robotic head with glowing headphones hovers above a smartphone displaying a blue voice-waveform graphic. Colourful chat bubbles float around the device, symbolising AI-driven conversations. The Tata Communications logo appears on the right against a blue background

Contact Center & Omnichannel​

Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys

Contact Center & Omnichannel​

Why the Customer Journey Black Hole Has Become a Business Risk, Not Just a CX Issue

customer feedback management

Customer Analytics & Intelligence

What Is Customer Feedback Management?

Customer opening a package containing a proactive apology note and replacement item, showing trust-building service.

Customer Engagement Platforms

Customer Loyalty Management Gets Intelligent

Hand raised Vodafone Just Ask once

Customer Engagement Platforms

Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025

Microsoft Ignite 2025

AI & Automation in CX

Microsoft Expands Copilot For Widespread Productivity

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

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