Latest Customer Engagement Platform News

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement

Community & Social Engagement

The Top 10 Platforms To Know About For Customer Community Engagement In 2026

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

Customer Engagement Platforms

SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement

AI & Automation in CX

Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations

Customer Analytics & Intelligence

The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis

Community & Social Engagement

Is LinkedIn the New Customer Hub for B2B Marketing in 2026?

Contact Center & Omnichannel​

HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement

Community & Social Engagement

What Are the Top CX Community Engagement Events of 2026?

AI & Automation in CX

Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions

Community & Social Engagement

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Marketing & Sales Technology

OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign

Service Management & Connectivity

Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead

AI & Automation in CX

Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX

Community & Social Engagement

Why Owned Customer Communities Matter More Than Rented Reach

Marketing & Sales Technology

Design Bot-Aware Journeys, or Miss Out on Your Next Biggest Buyer Category