Latest Customer Engagement Platform News

AI & Automation in CX

From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes

AI & Automation in CX

Stop Guessing: Use Context to Deliver Personalization That Converts

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

Customer Engagement Platforms

Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia

Customer Engagement Platforms

Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty

Contact Center & Omnichannel​

Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys

Contact Center & Omnichannel​

Why the Customer Journey Black Hole Has Become a Business Risk, Not Just a CX Issue

Customer Analytics & Intelligence

What Is Customer Feedback Management?

Customer Engagement Platforms

Customer Loyalty Management Gets Intelligent

Customer Engagement Platforms

Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025

AI & Automation in CX

Microsoft Expands Copilot For Widespread Productivity

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

CRM & Customer Data Management

Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

Service Management & Connectivity

Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value

Contact Center & Omnichannel​

Your Measurement Strategy is Missing the Real ROI of Workflow Automation