Latest Digital Customer Experience (DCX) News

AI & Automation in CX

AI Slop Is a Customer Experience Problem – Is Multimodal the Cure

CRM & Customer Data Management

Why Single Customer View Still Fails After CRM Investment

Service Management & Connectivity

What the Latest Service Management Research & Reports Reveal About CX Reliability

Customer Engagement & Journey Orchestration

What Do These Reports Agree On About The Future Of CX and Customer Journey Orchestration?

Community & Social Engagement

What Should Your 2026 Customer Community Strategy Checklist Include Before Competitors Win Your Members?

Community & Social Engagement

How Much Revenue Is Your Company Losing by Ignoring Customer Communities?

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement

Community & Social Engagement

Why Community-Based Customer Support Is Becoming Too Valuable to Ignore

Contact Center & Omnichannel​

American Airlines Expands App Features to Give Customers More Control During Travel Disruptions