Latest Digital Transformation News

CRM & Customer Data Management

‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor

Customer Analytics & Intelligence

SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes

Customer Analytics & Intelligence

Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities

Contact Center & Omnichannel​

Contact Center: Why Must-Have AI is the Key to Stellar Customer Service

Contact Center & Omnichannel​

Contact Center AI: The Opportunities and Risks for Insurers

Contact Center & Omnichannel​

AI in Action: Use Cases for Faster, Smarter Contact Centers

Contact Center & Omnichannel​

Why You Still Need Your Agents In a World of GenAI

Contact Center & Omnichannel​

The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees

Contact Center & Omnichannel​

Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

Customer Engagement Platforms

Improving Customer Experience Outcomes with Customer Journey Management

Customer Analytics & Intelligence

Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps

Contact Center & Omnichannel​

The Evolution of Generative AI Regulations: Preparing your Contact Center

Contact Center & Omnichannel​

Future Trends: What’s Next for AI in Contact Centers?

CRM & Customer Data Management

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

Contact Center & Omnichannel​

6 Reasons to Invest in Customer Service Automation this Year

Contact Center & Omnichannel​

Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities