Latest Digital Transformation News

Customer Analytics & Intelligence

SMBs Can Compete by Leveraging Customer Insights

Contact Center & Omnichannel​

Turning Contact Centre Agents into Super-Agents

Customer Analytics & Intelligence

Hybrid Cloud and AI: The Rocket Fuel for IBM’s Growth

Contact Center & Omnichannel​

UJET Campaigns to Poach Genesys Customers

Contact Center & Omnichannel​

Genesys Ditches Its Multicloud CX Platform

Contact Center & Omnichannel​

Google Cloud and HCLTech Expand Their Partnership

Customer Analytics & Intelligence

IBM: Banks Are Struggling to Get Cloud Transformation Projects Off the Ground

Contact Center & Omnichannel​

Prioritizing Agent Wellbeing to Overcome Contact Center Burnout

Contact Center & Omnichannel​

The State of CX in The Healthcare Sector in 2022

Contact Center & Omnichannel​

Avaya Expands Its Partnership with Alcatel-Lucent

Customer Analytics & Intelligence

ServiceNow Enters New Era with Observability Acquisition

Contact Center & Omnichannel​

Globant Expands in Europe with Italian Acquisition

CRM & Customer Data Management

Martech Buyers Are Only Using 42 Percent of Their Tech Stack, Says Gartner

Customer Analytics & Intelligence

Genesys Introduces Cloud AI Experience: Its Latest CX Solution

Contact Center & Omnichannel​

What Contact Centers Can Learn from Glassdoor’s Top Remote Employers, as the Industry Struggles to Retain Staff

Contact Center & Omnichannel​

The State of CX in the Telecoms Sector for 2022