Latest Digital Transformation News

Customer Analytics & Intelligence

Protecting Customer Data in the Face of Cyberattacks

Contact Center & Omnichannel​

Concentrix: Leveraging Flexible Cloud Migration for Improved CX

Contact Center & Omnichannel​

Cyara: Succeeding with CX Digital Transformation 

Customer Engagement Platforms

Rokt raises $325mn Series E for AI Ecommerce Technology

Contact Center & Omnichannel​

AIB Accelerates Digital Transformation with IBM

Contact Center & Omnichannel​

Customer Experience in the Year Ahead – Insights from Five9

Customer Engagement Platforms

Glia and Zensar Partner on Financial Institution Customer Service

Contact Center & Omnichannel​

Process Transformation for Customer Experience

Uncategorized

Webhelp: 48% GB Adults Christmas Shop Mostly Online

Contact Center & Omnichannel​

Contexta360: Align Automation with Your CX Strategy

Contact Center & Omnichannel​

Aircall: How the Pandemic Kick-Started a Customer-Support Revolution

Customer Analytics & Intelligence

MuleSoft and IBM Partner on Digital Experience Integrations

Contact Center & Omnichannel​

Alcatel-Lucent Enterprise Debuts ALE Connect CCaaS

Contact Center & Omnichannel​

LivePerson Leverages AI CX to Support Travel Industry

Contact Center & Omnichannel​

Sabio Named Genesys’ Partner of the Year

CRM & Customer Data Management

Salesforce: Online Holiday Sales Reach Record $275bn