Latest Digital Transformation News

Contact Center & Omnichannel​

AI Upskilling Platform Workera.ai Raises $16m Series A

Customer Engagement Platforms

Bigtincan to Acquire Sales Readiness Platform Brainshark

Contact Center & Omnichannel​

ON24 Announces New Hybrid Solution

Contact Center & Omnichannel​

Odigo: Leveraging AI to Enhance CX in European Businesses

Contact Center & Omnichannel​

NICE Launches Enlighten XO

Contact Center & Omnichannel​

Infobip Partners with Adobe on Digital Experiences

Workforce Engagement Management

How the Shift to Digital has Impacted Remote Working

Contact Center & Omnichannel​

Noble Cloud Contact Centre Review: Build Effective Scalable Solutions

Contact Center & Omnichannel​

ServiceNow Digital Workflow Platform Review: Cloud-Based Management Tools

Contact Center & Omnichannel​

Brightstar Rebrands to Likewize in Tech Support Pivot

Contact Center & Omnichannel​

Lattice Review: People Analytics & Gamification Tools

Contact Center & Omnichannel​

AudioCodes: AI Voice Automation’s Contact Centre Role

Contact Center & Omnichannel​

Talkdesk Valued at $10bn+ Following $230mn Round

CRM & Customer Data Management

Cirrus Insight Launches Integration Partner Programme

Contact Center & Omnichannel​

Gartner Magic Quadrant for CCaaS 2021

Contact Center & Omnichannel​

COPC Customer Experience Standard Updated to 7.0