Latest Digital Transformation News

Customer Engagement Platforms

Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown

Contact Center & Omnichannel​

Generative AI in Customer Experience: The 11 Most Implemented Use Cases

Customer Engagement Platforms

10 CPaaS Providers to Watch Out for in 2025

Contact Center & Omnichannel​

AI in Customer Experience: 3 Insights from Our Latest Report

Contact Center & Omnichannel​

Big CX Update: ComputerTalk

Contact Center & Omnichannel​

Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025

Contact Center & Omnichannel​

Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take

Contact Center & Omnichannel​

The Top Investments You Should Be Making in Your Website This Year

Contact Center & Omnichannel​

Contact Center AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems

CX TV

Total Experience: A Complete Guide for 2025

Customer Analytics & Intelligence

Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App

Contact Center & Omnichannel​

Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data

Contact Center & Omnichannel​

Contact Centers in 2025: How to Build Next Year’s Success Today

CRM & Customer Data Management

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

CX TV

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More

Contact Center & Omnichannel​

Bringing Vision to Customer Support: A New Era in CX with TechSee