Latest Enterprise News

CRM & Customer Data Management

Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps

Contact Center & Omnichannel​

A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?

Contact Center & Omnichannel​

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

CRM & Customer Data Management

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM & Customer Data Management

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

Contact Center & Omnichannel​

Activist Investor Legion Pushes for Changes at Five9

Contact Center & Omnichannel​

CCaaS Platforms: Must-Have Features, Trends, & Providers

Contact Center & Omnichannel​

Zoomtopia 2024: The Analyst Hot Takes

Contact Center & Omnichannel​

Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications?

CX TV

New Structure Helps Avaya Deliver on Enterprise CX Opportunity

Customer Engagement Platforms

Customer Centricity: A Definition, Examples, & Best Practices

Customer Analytics & Intelligence

SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes

Contact Center & Omnichannel​

How to Navigate the Transition from On-Premise to Cloud Contact Centers

CRM & Customer Data Management

Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)

Workforce Engagement Management

Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities

CRM & Customer Data Management

SugarCRM Appoints New CEO to ‘Innovate and Grow’