Latest Enterprise News

Customer Analytics & Intelligence

Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023

CRM & Customer Data Management

Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees

CRM & Customer Data Management

Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps

CRM & Customer Data Management

Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023

Contact Center & Omnichannel​

Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom

CRM & Customer Data Management

Pegasystems Kickstarts Its Second Round of Layoffs This Year

Customer Analytics & Intelligence

Enterprise SMS: The Past, Present, & Future 

Contact Center & Omnichannel​

The Genesys Cloud CX Platform Surpasses One Million Users

Contact Center & Omnichannel​

Kura Invests In Avaya Enterprise Cloud to Enhance CX

Customer Analytics & Intelligence

Gartner RPA Magic Quadrant 2023: The Latest Updates 

Contact Center & Omnichannel​

Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap

CRM & Customer Data Management

A Week of Good, Bad, and Ugly News for Salesforce

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023

Contact Center & Omnichannel​

Five9 Expands In Europe, and Shows No Signs of Stopping

Workforce Engagement Management

UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x