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Home → Enterprise
Contact Center & Omnichannel
The Microsoft & Cisco Partnership: 1 Year On
The Genesys-AWS Partnership Is Starting to Heat Up
Contact Center: How In-Built Workforce Management Tools Drive Enhanced Levels of Service
Google Has Released Two CCaaS Propositions In 12 Months. Here’s Why.
Uncategorized
Qualtrics Lays Off 14 Percent of Its Workforce
CRM & Customer Data Management
What On Earth Is SAP Trying to Achieve In Customer Experience?
Talkdesk Endures Third Round of Layoffs in 14 Months
Customer Analytics & Intelligence
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Ericsson’s New API Platform Gives Vonage an Enterprise Comms Differentiator
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
