Latest Enterprise News

CRM & Customer Data Management

Salesforce Layoffs Spill Over the Touted 10 Percent Mark

Contact Center & Omnichannel​

10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation

CRM & Customer Data Management

Salesforce Debuts Slack Sales Elevate

Customer Analytics & Intelligence

AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences

Customer Analytics & Intelligence

Twilio Teams Up with AWS In the Name of Predictive AI

CRM & Customer Data Management

SAP Pours $1BN+ Into Generative AI Startups

Customer Analytics & Intelligence

The Wildest Week In Customer Experience AI… So Far

Customer Analytics & Intelligence

AWS Launches a No-Code Service to Connect Various SaaS Applications

Contact Center & Omnichannel​

Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started

Contact Center & Omnichannel​

Avaya ENGAGE: Post-Match Analysis

Contact Center & Omnichannel​

Avaya Adds New CFO, Vonage Alum to Its C-Suite

CRM & Customer Data Management

PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise

Contact Center & Omnichannel​

Verint Announces Open CCaaS Platform at Verint Engage 23

Customer Analytics & Intelligence

Accenture Purchases Nextira in AI, ML Push

Customer Analytics & Intelligence

Generative AI In the Enterprise: A Disaster Waiting to Happen?

Contact Center & Omnichannel​

Contact Center Transformation Lessons for IT Buyers