Latest Enterprise News

CRM & Customer Data Management

Pegasystems Kickstarts Its Second Round of Layoffs This Year

Customer Analytics & Intelligence

Enterprise SMS: The Past, Present, & Future 

Contact Center & Omnichannel​

The Genesys Cloud CX Platform Surpasses One Million Users

Contact Center & Omnichannel​

Kura Invests In Avaya Enterprise Cloud to Enhance CX

Customer Analytics & Intelligence

Gartner RPA Magic Quadrant 2023: The Latest Updates 

Contact Center & Omnichannel​

Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap

CRM & Customer Data Management

A Week of Good, Bad, and Ugly News for Salesforce

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023

Contact Center & Omnichannel​

Five9 Expands In Europe, and Shows No Signs of Stopping

Workforce Engagement Management

UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x

CRM & Customer Data Management

Salesforce Layoffs Spill Over the Touted 10 Percent Mark

Contact Center & Omnichannel​

10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation

CRM & Customer Data Management

Salesforce Debuts Slack Sales Elevate

Customer Analytics & Intelligence

AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences

Customer Analytics & Intelligence

Twilio Teams Up with AWS In the Name of Predictive AI

CRM & Customer Data Management

SAP Pours $1BN+ Into Generative AI Startups