Latest Enterprise News

Customer Analytics & Intelligence

The Wildest Week In Customer Experience AI… So Far

Customer Analytics & Intelligence

AWS Launches a No-Code Service to Connect Various SaaS Applications

Contact Center & Omnichannel​

Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started

Contact Center & Omnichannel​

Avaya ENGAGE: Post-Match Analysis

Contact Center & Omnichannel​

Avaya Adds New CFO, Vonage Alum to Its C-Suite

CRM & Customer Data Management

PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise

Contact Center & Omnichannel​

Verint Announces Open CCaaS Platform at Verint Engage 23

Customer Analytics & Intelligence

Accenture Purchases Nextira in AI, ML Push

Customer Analytics & Intelligence

Generative AI In the Enterprise: A Disaster Waiting to Happen?

Contact Center & Omnichannel​

Contact Center Transformation Lessons for IT Buyers

Customer Analytics & Intelligence

ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner

Contact Center & Omnichannel​

Evolution, Not Revolution: A Cautious Approach to CCaaS Transformation

Contact Center & Omnichannel​

Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?

Contact Center & Omnichannel​

Avaya Arises from Bankruptcy, CEO Promises “A New Future”

Customer Analytics & Intelligence

Sisense Appoints a New CEO and COO

CRM & Customer Data Management

ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier