Latest Enterprise News

Customer Analytics & Intelligence

ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner

Contact Center & Omnichannel​

Evolution, Not Revolution: A Cautious Approach to CCaaS Transformation

Contact Center & Omnichannel​

Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?

Contact Center & Omnichannel​

Avaya Arises from Bankruptcy, CEO Promises “A New Future”

Customer Analytics & Intelligence

Sisense Appoints a New CEO and COO

CRM & Customer Data Management

ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier

Contact Center & Omnichannel​

Teleperformance Proposes Acquisition of Majorel

CRM & Customer Data Management

Who Leads the CRM Space In 2023? Nucleus Research Reveals Its Findings

Customer Analytics & Intelligence

The Risks of Using Generative AI In Your Business

Customer Analytics & Intelligence

Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023

Workforce Engagement Management

Gartner Outlines Four Step to Combat Change Fatigue

Contact Center & Omnichannel​

Why Are the Big UCaaS Vendors Leading with CCaaS?

Contact Center & Omnichannel​

Bandwidth Strives to Make Best-of-Breed CCaaS-UCaaS Convergence a Reality

Customer Analytics & Intelligence

Twilio Sells Its IoT Business Unit to Kore

Customer Analytics & Intelligence

“Only 44% of Data and Analytics Teams Add Value” – Gartner

Contact Center & Omnichannel​

8×8 Will Now Lead with CCaaS, Not UCaaS