Latest Enterprise News

Security, Privacy & Compliance

ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation

AI & Automation in CX

Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

AI & Automation in CX

Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data

Contact Center & Omnichannel​

Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?

AI & Automation in CX

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty

Security, Privacy & Compliance

8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling

AI & Automation in CX

Zoom Reveals AI Transformation Strategy in Latest Earnings Report

Security, Privacy & Compliance

Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules

CRM & Customer Data Management

Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment

AI & Automation in CX

Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo

CRM & Customer Data Management

Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix

Security, Privacy & Compliance

Microsoft Heightens Security and Governance in AI Transformation Strategy

Service Management & Connectivity

Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans