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More from CX Today
Home → Enterprise
AI & Automation in CX
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale
Contact Center & Omnichannel
Why ERP Systems Matter More When Customer Expectations Keep Rising
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Five9 Appoints New CEO to Lead AI-Driven Strategy
Customer Analytics & Intelligence
Capita’s Secret to Better CX? Prioritize Process First
Security, Privacy & Compliance
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
