Latest Enterprise News

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Customer Engagement & Journey Orchestration

Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs

Contact Center & Omnichannel​

Zoom & Microsoft Teams Unite with a New Contact Center Integration

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

Contact Center & Omnichannel​

Former Avaya Employees Join TeKnowledge, Start Implementing Genesys

CRM & Customer Data Management

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

CRM & Customer Data Management

ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition

Contact Center & Omnichannel​

Genesys and Mitel Join Forces to Support Hybrid Contact Centers

CRM & Customer Data Management

ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”

Contact Center & Omnichannel​

Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

Customer Analytics & Intelligence

Twilio Closes Its Largest Segment Deal Ever

Contact Center & Omnichannel​

CallTower Expands Global Communications with Inoria Partnership

CRM & Customer Data Management

Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition

Customer Engagement Platforms

Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown

CRM & Customer Data Management

ServiceNow Officially Enters the CRM Market