Latest Enterprise News

Contact Center & Omnichannel​

Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

Customer Analytics & Intelligence

Twilio Closes Its Largest Segment Deal Ever

Contact Center & Omnichannel​

CallTower Expands Global Communications with Inoria Partnership

CRM & Customer Data Management

Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition

Customer Engagement Platforms

Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown

CRM & Customer Data Management

ServiceNow Officially Enters the CRM Market

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown

CRM & Customer Data Management

What Is Agentforce, and How Does It Work? The Ultimate Guide

CRM & Customer Data Management

SAP & Microsoft Preview the Integration Between Joule and Copilot

Customer Engagement Platforms

10 CPaaS Providers to Watch Out for in 2025

CRM & Customer Data Management

ServiceNow Shares Plans to Hire Up to 3,000 People

Contact Center & Omnichannel​

10 CCaaS Providers to Watch Out for in 2025

Customer Analytics & Intelligence

NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown

CRM & Customer Data Management

ServiceNow Is Co-Innovating With CCaaS Leaders: Why?

CRM & Customer Data Management

Salesforce Announces Agentforce 2.0: 5 Big Talking Points

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown