Latest Generative AI News

Contact Center & Omnichannel​

8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

CRM & Customer Data Management

SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder

Contact Center & Omnichannel​

NICE Launches an Online Calculator That Estimates Contact Center AI Savings

Contact Center & Omnichannel​

Big CX News from Google, Cisco, HubSpot, & Pega

Customer Analytics & Intelligence

HubSpot Handles 35 Percent of Customer Queries with Its Own Bot

Contact Center & Omnichannel​

As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

Contact Center & Omnichannel​

Big CX News from Zoho, Google, Cisco, & Salesforce

Contact Center & Omnichannel​

Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization

Contact Center & Omnichannel​

Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration

Contact Center & Omnichannel​

Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience

Customer Analytics & Intelligence

Conversational Analytics Is More Accessible Than Ever. Use It

Customer Analytics & Intelligence

Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”

Customer Analytics & Intelligence

Telefónica Tech Targets Customer Service with New GenAI Platform

Customer Analytics & Intelligence

Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective

Customer Analytics & Intelligence

Kore.ai Announces AI for Process, Its Second Agentic AI Platform