Latest Generative AI News

Contact Center & Omnichannel​

As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

Contact Center & Omnichannel​

Big CX News from Zoho, Google, Cisco, & Salesforce

Contact Center & Omnichannel​

Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization

Contact Center & Omnichannel​

Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration

Contact Center & Omnichannel​

Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience

Customer Analytics & Intelligence

Conversational Analytics Is More Accessible Than Ever. Use It

Customer Analytics & Intelligence

Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”

Customer Analytics & Intelligence

Telefónica Tech Targets Customer Service with New GenAI Platform

Customer Analytics & Intelligence

Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective

Customer Analytics & Intelligence

Kore.ai Announces AI for Process, Its Second Agentic AI Platform

Customer Analytics & Intelligence

LinkedIn Sued for Allegedly Using Customer Data to Train AI

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service

Contact Center & Omnichannel​

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Contact Center & Omnichannel​

Transforming Contact Centers with AI: Insights and Innovations