Latest Generative AI News

Customer Analytics & Intelligence

Telefónica Tech Targets Customer Service with New GenAI Platform

Customer Analytics & Intelligence

Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective

Customer Analytics & Intelligence

Kore.ai Announces AI for Process, Its Second Agentic AI Platform

Customer Analytics & Intelligence

LinkedIn Sued for Allegedly Using Customer Data to Train AI

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service

Contact Center & Omnichannel​

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Contact Center & Omnichannel​

Transforming Contact Centers with AI: Insights and Innovations

CX TV

NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come

Contact Center & Omnichannel​

5 Expert Contact Center Predictions for the New Year

Customer Analytics & Intelligence

Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies 

Contact Center & Omnichannel​

AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens

Contact Center & Omnichannel​

Apple Bails on Auto-Summarizations: Should Contact Centers Too?

CRM & Customer Data Management

Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown

CRM & Customer Data Management

What Is Agentforce, and How Does It Work? The Ultimate Guide

CRM & Customer Data Management

ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”