Latest Generative AI News

Customer Analytics & Intelligence

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Customer Analytics & Intelligence

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

Contact Center & Omnichannel​

How to Measure the Impact of Your Contact Center AI Investments

Contact Center & Omnichannel​

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

CRM & Customer Data Management

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Contact Center & Omnichannel​

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

Contact Center & Omnichannel​

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Contact Center & Omnichannel​

5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Contact Center & Omnichannel​

RingCentral Migrates its Agents Away from NICE-Powered Platform

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Contact Center & Omnichannel​

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Contact Center & Omnichannel​

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities