Latest Generative AI News

Contact Center & Omnichannel​

Rethinking CCaaS – Debunking The Verint Open CCaaS Opportunity

CRM & Customer Data Management

Salesforce Announces AI Cloud – with a Lofty Price Tag

Contact Center & Omnichannel​

Microsoft Releases New Contact Center Use Cases for Copilot

Customer Analytics & Intelligence

NICE Offers Its Speech-to-Text API to Contact Centers for Free

Customer Analytics & Intelligence

AWS Demonstrates How to Augment Lex With Generative AI

Workforce Engagement Management

Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT

Contact Center & Omnichannel​

Cisco Brings Generative AI to CCaaS, UCaaS, and Security

Customer Analytics & Intelligence

Twilio Introduces Generative AI for Service, Sales, & Marketing Teams

Contact Center & Omnichannel​

Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution

CX TV

Creating Consistent CX is Key to Customer Retention

Customer Analytics & Intelligence

Generative AI In the Enterprise: A Disaster Waiting to Happen?

Contact Center & Omnichannel​

Sprinklr Paves Its CXM Portfolio with Generative AI

Contact Center & Omnichannel​

Say Hello to Claude, The Zoom Contact Center’s New AI Assistant

Contact Center & Omnichannel​

Cresta Selects AI Heavyweight as New CEO

Contact Center & Omnichannel​

Five9 Execs Talk CCaaS “Megadeal”, Generative AI Strategy, & International Expansion

Customer Analytics & Intelligence

What’s Next for the Conversational AI Space? – CX Today Roundtable