Latest Generative AI News

AI & Automation in CX

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

Marketing & Sales Technology

The Visibility Crisis: Why You Need Generative Engine Optimization Now

AI & Automation in CX

Why Enterprise CX Leaders Don’t Trust Generative AI Alone

AI & Automation in CX

How Do You Build a Predictive CX Strategy With AI – And Why Do Most Companies Get It Wrong?

AI & Automation in CX

Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX

AI & Automation in CX

Generative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?

AI & Automation in CX

AWS Offers AI Tool For Contextualized Customer Service Automation

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

AI & Automation in CX

Forget AHT, Cost-Per-Resolution Is Becoming the Metric CFOs Care About Most

AI & Automation in CX

Which Predictive CX AI Platforms Are Leading the Market in 2026 – And Who’s Falling Behind?

AI & Automation in CX

Can AI Predict Customer Churn Before It Happens? The Predictive CX Strategy That Saves Revenue

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

Service Management & Connectivity

Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value

Marketing & Sales Technology

3 Ways CMOs Can Use AI in Martech to Drive Personalization, Prediction, and Content

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy