Home → Help Desk Software
Contact Center & Omnichannel
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Marketing & Sales Technology
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Security, Privacy & Compliance
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Event News
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
BT and Infobip Aim to Unify the Contact Center Space
Explainer: What Workforce Engagement Management Is
The Latest BIG News from Cisco, Salesforce & Accenture
Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
Customer Engagement Platforms
How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses
The New Considerations for Contact Center Security & Compliance
