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The Contentsquare-Loris Acquisition: A Closer Look
Customer Analytics & Intelligence
6 Helpful Tools to Build AI Agents That Actually Work
CRM & Customer Data Management
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center & Omnichannel
Zoom Is Winning Contact Center Market Share Because Others Are Failing
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Event News
The Women in CX UnConferences Return in Fall 2025
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
