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Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Contact Center & Omnichannel
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Marketing & Sales Technology
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Failure Demand in CX: The Hidden Cost AI Can Solve
The Future of CCaaS & CRM Integrations: 5 Bold Takes
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
How to Spot AI That Delivers: A Buyer’s Guide
