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Contact Center & Omnichannel
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
CRM & Customer Data Management
Customer Experience Management: Trends, Tips, & Tools
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
Customer Analytics & Intelligence
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
How AI Is Revolutionizing Modern Contact Centers
Why Contact Center Technology Decisions Go Wrong and How to Get Them Right
Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
Mastering the CX Trifecta: Satisfaction, AI, and Scale
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Why CX Leaders Are Tired of AI That Doesn’t Work
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
