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Contact Center & Omnichannel
AWS Pushes a Lightweight Version of Amazon Connect for SMBs
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
US Senators Propose Bill to Mandate the Right to Human Customer Service
The Six Innovations Behind Cyara’s Next-Gen Platform
Marketing & Sales Technology
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Empathy, AI and the Contact Center Conundrum
Customer Service Has a New Front Door, and It’s Not Your Shiny Chatbot
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
Customer Experience Management: Trends, Tips, & Tools
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
Customer Analytics & Intelligence
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
