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Contact Center & Omnichannel
The Hidden Power of AI Agents in Customer Experience
CRM & Customer Data Management
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
AI That Supports, Not Replaces: Rethinking Agent Assistance
Customer Analytics & Intelligence
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Event News
The CX Awards 2025 Winners Announcement
Workforce Engagement Management
Top BPO Companies in 2025: Powering CX Transformation
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
Customer Engagement Platforms
Top Loyalty Management Software Vendors Improving Retention in 2025
