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ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Contact Center & Omnichannel
The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeys
What is CCaaS and Why Is it Critical to Enterprise Customer Experience?
Top Enterprise ERP Vendors: Secure, Scalable & Intelligent
Microsoft Boosts Contact Center Reliability with a New Desktop App
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
The Hidden Power of AI Agents in Customer Experience
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
AI That Supports, Not Replaces: Rethinking Agent Assistance
Customer Analytics & Intelligence
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Event News
The CX Awards 2025 Winners Announcement
Top BPO Companies in 2025: Powering CX Transformation
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
