Latest Help Desk Software News

Contact Center & Omnichannel​

5 Pitfalls to Avoid when Picking your CCaaS Provider

CRM & Customer Data Management

SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem

Contact Center & Omnichannel​

Verint Is In Talks to Be Acquired by Thoma Bravo, Reports

Contact Center & Omnichannel​

The Role of Audio Hardware in Reducing Contact Center Agent Burnout

CX TV

NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments

Contact Center & Omnichannel​

“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach

Contact Center & Omnichannel​

Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far

Contact Center & Omnichannel​

Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond

Customer Analytics & Intelligence

What is Business Intelligence? How Enterprises Turn Data into Strategy

CRM & Customer Data Management

What Is ServiceNow University? An Introductory Guide

CRM & Customer Data Management

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

Contact Center & Omnichannel​

Big CX Update: Cyara

Customer Engagement Platforms

10 Brands That Used Generative AI to Transform Customer Experiences

Customer Analytics & Intelligence

Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce

Contact Center & Omnichannel​

What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience

Customer Engagement Platforms

Global Happiness Is Down, Customer Happiness Is Up: So What?