Latest Help Desk Software News

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?

CX TV

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

CRM & Customer Data Management

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Customer Analytics & Intelligence

The Next Generation Virtual Agent: An Inside Look

Contact Center & Omnichannel​

“Customer Service Is the New Marketing”: Reimagining the Golden Concept

Uncategorized

Is NPS Really BS? Another Study Suggests So

Event News

The CX Awards 2025 Finalists

Contact Center & Omnichannel​

RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap

Customer Analytics & Intelligence

Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown

Uncategorized

Customer Experiences in the US Hit a Record Low (Again!), Forrester Says

Contact Center & Omnichannel​

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

Contact Center & Omnichannel​

What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?

Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

CRM & Customer Data Management

Salesforce Debuts Agentforce 3: The Top Takeaways