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The CX Awards 2025 Finalists
Contact Center & Omnichannel
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Customer Analytics & Intelligence
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
Uncategorized
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CRM & Customer Data Management
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Customer Engagement Platforms
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
15 Use Cases for Generative AI in Marketing
