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Customer Engagement Platforms
Global Happiness Is Down, Customer Happiness Is Up: So What?
Contact Center & Omnichannel
Generative AI in the Contact Center: What’s New in 2025?
CX TV
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Customer Analytics & Intelligence
The Next Generation Virtual Agent: An Inside Look
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Uncategorized
Is NPS Really BS? Another Study Suggests So
Event News
The CX Awards 2025 Finalists
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
