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CX TV
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
Contact Center & Omnichannel
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Uncategorized
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Is Your Approach to Dirty Data Killing Your AI Implementation?
CRM & Customer Data Management
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, Zoom, Talkdesk & Five9
10 Lessons for Implementing Contact Center AI from Tripadvisor
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
The Current State of Customer Service: A Breakdown
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
