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Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Contact Center & Omnichannel
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
CRM & Customer Data Management
Salesforce Embeds Slack Directly Into CRM Records
Can You Distinguish Between This AI Voice Agent and a Real Person?
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
The Future of Contact Center Technology: A Deep Dive
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Customer Engagement Platforms
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
The Top Strategic Priorities for Customer Service Leaders
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
The SequenceShift Experience: A Smarter Way to Deploy CX
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Event News
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
