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Contact Center & Omnichannel
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
UCaaS Meets CCaaS: Transforming Enterprise Communications
Salesforce Scoops Moonhub Employees, But Denies Acquisition
Marketing & Sales Technology
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
Salesforce Embeds Slack Directly Into CRM Records
Can You Distinguish Between This AI Voice Agent and a Real Person?
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
The Future of Contact Center Technology: A Deep Dive
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
