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Contact Center & Omnichannel
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
CRM & Customer Data Management
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Why Agentic AI Isn’t Always the Answer
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
ServiceNow Knowledge 2025: 5 Top Takeaways
