Latest Help Desk Software News

Contact Center & Omnichannel​

Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

Customer Analytics & Intelligence

How Big Is the Digital Experience Platform (DXP) Market? An Inside Look

CRM & Customer Data Management

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year

Customer Engagement Platforms

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

Event News

CX Awards Deadline is Fast Approaching – May 23rd

Customer Analytics & Intelligence

The Top Digital Experience Platform (DXP) Providers in 2025

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center & Omnichannel​

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

CRM & Customer Data Management

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center & Omnichannel​

The Demise of Per-Seat Contact Center Pricing, and What Comes Next?

Contact Center & Omnichannel​

Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet

Contact Center & Omnichannel​

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

Contact Center & Omnichannel​

Why Agentic AI Isn’t Always the Answer

Uncategorized

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse

CRM & Customer Data Management

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise