Latest Help Desk Software News

CRM & Customer Data Management

The Big Cisco-ServiceNow Partnership: A Closer Look

CRM & Customer Data Management

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

Contact Center & Omnichannel​

NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations

Contact Center & Omnichannel​

AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines

Event News

CX Awards 2025: 5 Reasons to Get Involved

Big CX Update

AI, Expansion, and Excellence: Diabolocom’s Global Growth Story

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk

Customer Analytics & Intelligence

Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents

CRM & Customer Data Management

Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown

Contact Center & Omnichannel​

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

Customer Analytics & Intelligence

Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

CX TV

Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers

Customer Analytics & Intelligence

Anticipating Customer Needs with Predictive Analytics

Contact Center & Omnichannel​

On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats

CRM & Customer Data Management

ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market