Home → Help Desk Software
Customer Analytics & Intelligence
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
CRM & Customer Data Management
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
Contact Center & Omnichannel
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
CX TV
Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers
Anticipating Customer Needs with Predictive Analytics
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
What’s New In CPaaS? Trends, Capabilities, & What’s Coming
Why the Future of Contact Centers Is More Human Than You Think
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
Event News
The 2025 CX Awards: Revealing This Year’s Categories
Salesforce Unveils Tableau Next: 5 Big Talking Points
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
