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Customer Analytics & Intelligence
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Contact Center & Omnichannel
Microsoft Launches New Contact Center Integration Model for Teams
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
AWS & Zoom Debut a New Integration to “Change the Future of Work”
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
CRM & Customer Data Management
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The 8×8 Analyst Summit 2025: 5 Top Takeaways
The Future of Social Customer Service: An Inside Look
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
Workforce Engagement Management
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It
