Latest Help Desk Software News

Contact Center & Omnichannel​

Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP

Contact Center & Omnichannel​

What’s New In CPaaS? Trends, Capabilities, & What’s Coming

CX TV

Why the Future of Contact Centers Is More Human Than You Think

CRM & Customer Data Management

ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”

Event News

The 2025 CX Awards: Revealing This Year’s Categories

Customer Analytics & Intelligence

Salesforce Unveils Tableau Next: 5 Big Talking Points

Contact Center & Omnichannel​

Microsoft Releases Three AI Agents for a More Autonomous Contact Center

Customer Analytics & Intelligence

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Contact Center & Omnichannel​

Microsoft Launches New Contact Center Integration Model for Teams

Contact Center & Omnichannel​

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out

Contact Center & Omnichannel​

Big CX News from Mitel, Google, HubSpot, & Gong

Customer Analytics & Intelligence

Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech 

Contact Center & Omnichannel​

AWS & Zoom Debut a New Integration to “Change the Future of Work”

Contact Center & Omnichannel​

Mitel Wins Court Approval for Its Plan to Exit Bankruptcy

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

Contact Center & Omnichannel​

The 8×8 Analyst Summit 2025: 5 Top Takeaways