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CRM & Customer Data Management
The Big Salesforce-Google Partnership: A Closer Look
Contact Center & Omnichannel
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
Customer Analytics & Intelligence
How to Master AI-Driven Journey Orchestration
Google Debuts Its “Next-Generation” Customer Engagement Suite
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
CX TV
AI in CX: Balancing Innovation, Regulation, and Human Touch
Event News
The CX Awards 2025: Applications Are Now Open!
Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
HubSpot Brings AI Agents to SMBs
Returnuary Is Real – and It’s a Retail Nightmare
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
