Latest Help Desk Software News

Contact Center & Omnichannel​

The Future of Social Customer Service: An Inside Look

Customer Analytics & Intelligence

Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription

CRM & Customer Data Management

HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio

CRM & Customer Data Management

Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle

Workforce Engagement Management

Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective

Contact Center & Omnichannel​

The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?

Contact Center & Omnichannel​

UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It

CRM & Customer Data Management

The Big Salesforce-Google Partnership: A Closer Look

Contact Center & Omnichannel​

New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission

Contact Center & Omnichannel​

Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape

Customer Analytics & Intelligence

How to Master AI-Driven Journey Orchestration

Contact Center & Omnichannel​

Google Debuts Its “Next-Generation” Customer Engagement Suite

Contact Center & Omnichannel​

Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce

CX TV

AI in CX: Balancing Innovation, Regulation, and Human Touch

Event News

The CX Awards 2025: Applications Are Now Open!

CRM & Customer Data Management

Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown