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CX TV
Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
Customer Analytics & Intelligence
Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers
Contact Center & Omnichannel
How Big Is the CPaaS Market? An Inside Look
CRM & Customer Data Management
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
7 CPaaS Trends Disrupting the Market
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform
200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce
What Will My Contact Center Look Like in 5 Years?
Twilio vs. Vonage: A Comparison of Two CPaaS Giants
8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
The Retail Contact Center: 4 Trends for 2025
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.
