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CRM & Customer Data Management
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
Contact Center & Omnichannel
New Virginia State Law Puts Real Guardrails on AI in Customer Support
Customer Analytics & Intelligence
What Does AI Really Mean for Enterprises? A Miratech Perspective
270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.
Customer Health Score: Your Early Warning System for CX Success
NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle
Workforce Engagement Management
The New Best Practices for Contact Center Workforce Engagement Management
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Event News
It’s Back! The CX Awards Returns for 2025
Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
Future-Ready Agents: Visual Intelligence in Contact Center Training
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
Let’s Talk Metrics – What Are the Top Customer Experience KPIs?
CX Transformation Simplified: Miratech’s End-to-End Approach
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
