Latest Help Desk Software News

Customer Analytics & Intelligence

Twilio vs. Vonage: A Comparison of Two CPaaS Giants

Contact Center & Omnichannel​

8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS

CRM & Customer Data Management

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

Contact Center & Omnichannel​

The Retail Contact Center: 4 Trends for 2025

Customer Analytics & Intelligence

Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference

Customer Analytics & Intelligence

ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center & Omnichannel​

New Virginia State Law Puts Real Guardrails on AI in Customer Support

Customer Analytics & Intelligence

What Does AI Really Mean for Enterprises? A Miratech Perspective

Contact Center & Omnichannel​

270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.

Contact Center & Omnichannel​

Customer Health Score: Your Early Warning System for CX Success

Contact Center & Omnichannel​

NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle

Workforce Engagement Management

The New Best Practices for Contact Center Workforce Engagement Management

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Event News

It’s Back! The CX Awards Returns for 2025