Latest Help Desk Software News

Workforce Engagement Management

Is NICE WFM Still the Gold Standard?

Contact Center & Omnichannel​

Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape

CRM & Customer Data Management

Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process

Uncategorized

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Smarter CX Consulting: AI and Big Data Take Center Stage

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Customer Analytics & Intelligence

Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support

Contact Center & Omnichannel​

Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”

Customer Analytics & Intelligence

Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference

Contact Center & Omnichannel​

“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy

Contact Center & Omnichannel​

How XCALLY Is Making AI Work in the Real World of CX

Workforce Engagement Management

Contact Center Coaching: Tips, Activities, & Tools

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

CRM & Customer Data Management

Oracle Introduces AI Agent Studio, Bolsters Fusion Applications

CRM & Customer Data Management

Salesforce Resolves 85% of Its Customer Queries with Agentforce

Workforce Engagement Management

What Is Contact Center Call Monitoring, & How Does It Work?