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Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Contact Center & Omnichannel
What Will the Contact Center Agent Role Look Like in 2030?
Customer Analytics & Intelligence
Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times
CRM & Customer Data Management
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Workforce Engagement Management
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
Zoho Launches an Enterprise Project Management Platform, Surges Upmarket
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Event News
Enterprise Connect: Claim Your Free Expo Plus Pass!
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
