Latest Help Desk Software News

Event News

Enterprise Connect Heads to Las Vegas in 2026

Contact Center & Omnichannel​

Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight

Contact Center & Omnichannel​

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

CRM & Customer Data Management

Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push

Contact Center & Omnichannel​

NICE Mpower: What’s Included, & How Much Does It Cost?

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Mitel, Google, & Genesys

Uncategorized

Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards

Contact Center & Omnichannel​

What Will the Contact Center Agent Role Look Like in 2030?

Customer Analytics & Intelligence

Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times

CRM & Customer Data Management

Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs

Contact Center & Omnichannel​

Zoom & Microsoft Teams Unite with a New Contact Center Integration

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

Workforce Engagement Management

The Top 10 Contact Center Workforce Management (WFM) Tools for 2025