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Contact Center & Omnichannel
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Event News
Enterprise Connect: Claim Your Free Expo Plus Pass!
CRM & Customer Data Management
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Customer Analytics & Intelligence
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Mitel Set to File for Bankruptcy, Reports
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
