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CRM & Customer Data Management
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Contact Center & Omnichannel
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Big CX News from Salesforce, Google, Microsoft & Zoom
HubSpot Sales Hub: An Introduction, Features, & Pricing
Microsoft Deploys Thousands of Internal & External AI Agents
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
