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Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Contact Center & Omnichannel
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
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Event News
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Customer Analytics & Intelligence
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Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
Agentic AI Key to Strong NICE Quarter
Zoom Secures Its Largest-Ever Contact Center Deal
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
Agentic AI: Unleashing Autonomous Intelligence in a Complex World
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
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