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CRM & Customer Data Management
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
Workforce Engagement Management
An Awesome Contact Center QA Strategy: What Does It Look Like?
The Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & Certifications
Contact Center & Omnichannel
Apple Bails on Auto-Summarizations: Should Contact Centers Too?
Uncategorized
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
5 Disruptive Use Cases for AI in Customer Experience
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
AI’s Evolving Role in the Contact Center
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
What Is Agentforce, and How Does It Work? The Ultimate Guide
23 Empathy Statements for Customer Service (and When to Use Them!)
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Contact Center AI: The Story So Far, and What Comes Next?
Verint Confirms It Quietly Acquired Four AI Providers in 2024
