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Contact Center & Omnichannel
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
Customer Analytics & Intelligence
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
Green CX: Why It Should Be on Your 2025 Agenda
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents
CRM & Customer Data Management
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
Will Google Make Its Big Contact Center Move in 2025?
20 Excellent Use Cases for a Contact Center Virtual Assistant
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory
SAP & Microsoft Preview the Integration Between Joule and Copilot
Customer Engagement Platforms
10 CPaaS Providers to Watch Out for in 2025
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
