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Contact Center & Omnichannel
NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year
The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk
CRM & Customer Data Management
Shopify Rules Out a CRM Push After Salesforce Beef
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
CX TV
Exploring the Next Big Trends in CX
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
Dialpad Revamps & Relaunches Its Contact Center Platform
Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation
Zendesk Continues to Experiment with New Pricing Strategies
What Should Buyers Look for in the New CCaaS Market?
8×8 Adds New AI and Customer Engagement Features
UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap
