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AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet? Why Non-Linear CX Needs Emotionally Aware AI Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr Assembled Brings MCP to WFM as Contact Centers “Rewire” Around AI BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet? Why Non-Linear CX Needs Emotionally Aware AI Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr Assembled Brings MCP to WFM as Contact Centers “Rewire” Around AI BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX

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