Latest Knowledge Management News

Contact Center & Omnichannel​

eGain Knowledge Hub Now Available for Five9 Customers

Contact Center & Omnichannel​

ProcedureFlow Partners with Skewb to Transform CX in Utilities

Contact Center & Omnichannel​

Stravito Knowledge Management Debuts Slack Integration

Workforce Engagement Management

Content Guru: How the Agent Interface boosts Customer Experience 

Contact Center & Omnichannel​

Cisco Webex Contact Centre vs. Avaya OneCloud CCaaS 

Contact Center & Omnichannel​

Microsoft Power BI Review: Business Clarity 

CRM & Customer Data Management

Unanet CRM, OpenAsset Partner on Digital Asset Management

Contact Center & Omnichannel​

Stravito Raises €12.4mn for Knowledge Management

Contact Center & Omnichannel​

Exalate, Forty8Fifty Labs Partner on Service Desk Syncing

Contact Center & Omnichannel​

Expert knowledge management from NICE CXone

Contact Center & Omnichannel​

Brightstar Rebrands to Likewize in Tech Support Pivot

Customer Analytics & Intelligence

Ways Speech Analytics Can Improve Knowledge Management for Contact Centres

Contact Center & Omnichannel​

Ada Launches Self-Service Smart Search Solution

Contact Center & Omnichannel​

Enghouse Acquires Momindum Video Knowledge Management

Contact Center & Omnichannel​

SparkCognition Acquires Knowledge Management Firm Maana

Contact Center & Omnichannel​

What is Sales Forecasting?