Latest Large Language Models (LLMs) News

AI & Automation in CX

Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

AI & Automation in CX

Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms

AI & Automation in CX

AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption

AI & Automation in CX

Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script

AI & Automation in CX

EU AI Act: Why The 2026 Reckoning for CX Is Global

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load

AI & Automation in CX

Free UK AI Training Gives CX Leaders a Rare Skills Advantage