Latest Loyalty Programs News

AI & Automation in CX

“The Train Is Coming”: Retail Loyalty’s AI Wake-Up Call

Customer Analytics & Intelligence

Your Shoppers Are Rethinking Fast Fashion, What Now?

Customer Analytics & Intelligence

Why “How Was Your Flight?” Now Defines Airline Loyalty

AI & Automation in CX

How AI Voice Ordering Is Freeing Restaurant Staff to Actually Do Hospitality

Community & Social Engagement

Brand Awareness Is Overrated, Sprinklr Social Index Finds

Customer Engagement & Journey Orchestration

Rising Airline Prices Amid Iran War Turns CX into a Strategic Battleground

CRM & Customer Data Management

U.K. Retail Loyalty Enters AI Era as M&S, Tesco and Boots Drive Hyper-Personalization in Reward Schemes

AI & Automation in CX

Future of CX: Part 4 – 1:20 PM — The Loyalty Tier Collapse