Latest Security and Compliance News

Security, Privacy & Compliance

The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust

AI & Automation in CX

Big CX News from HubSpot, Microsoft, OpenAI & Anthropic

Security, Privacy & Compliance

Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement

CRM & Customer Data Management

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan

Security, Privacy & Compliance

First Fully Autonomous AI Ransomware Campaign Raises the Stakes for Enterprise Cybersecurity

Security, Privacy & Compliance

ServiceNow and Accenture Target Legacy Risk Modernization With AI-Powered Cybersecurity Offering

Security, Privacy & Compliance

Anthropic Restores Fable 5 and Mythos 5 Access, But Not for Everyone—Why CX Leaders Should Pay Attention

Security, Privacy & Compliance

Anthropic’s Fable Shutdown Proves CX Leaders Need an AI Backup Plan

Security, Privacy & Compliance

Anthropic’s AI Identity Gap: Why CX Leaders Need Agent Controls

AI & Automation in CX

Microsoft Brings Safety to AI-Driven Commerce with New MCP Server

AI & Automation in CX

HP Taps OpenAI Frontier to Scale Enterprise AI Across Customer Experience

Security, Privacy & Compliance

Is Compliance Destroying Your Customer Experience?

Security, Privacy & Compliance

Five Eyes Warns the Clock is Ticking on AI Cyber Risk and Businesses Have “Months, Not Years” to Respond

Security, Privacy & Compliance

The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One

Security, Privacy & Compliance

Krisp Expands Contact Center AI Platform With Voice Security and Speech Analytics

Security, Privacy & Compliance

Fable 5’s Double Exposure: The Data Anthropic Keeps and the Identities It Can’t Verify