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WFO
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
CRM
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
Contact Centre
Omnichannel Contact Center: The Hot Trends of 2024
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Speech Analytics
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Big CX News From Google, HubSpot, SAP, & Five9
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations